We are running
as usual, but shipping delays may apply. We unfortunately can't to anything to
prevent the delays our orders will face as the restrictions are applied by the
local governments. Either way, YOU WILL RECEIVE YOUR ORDER! It can take up to
an extra week to main countries (USA, UK, CAN, AUS, DE, SIN...) and up to 2
weeks if you live in more remote areas. We hope you can understand the
situation. Keep safe! We will get through this phase.*
information given to libertoys.com will be protected. Your information will
not be disclosed to any third parties. liberitoys.com server will secure your
personal information with up-to-date firewall and encryption techniques during
the ordering process. In order to protect customers to the fullest extent,
liberitoys.com does not store your credit card information at any time.
Added online security to protect your personal information from unauthorized
use is provided by using advanced SSL (Secure Sockets Layer) encryption
orders via our web shop very easy. In our shop you place 24 hours a day, 7 days
a week your orders. Just choose the product you would like to have.
Choose product type and click add to basket follow the easy steps to
checkout page. Here you will need to fill in your shipping address. Payment you
can choose 2 payment options, via PayPal or Credit Card.
All orders are
handled and shipped out from our warehouse in China. Please allow extra time
for your order to be processed during holidays and sale seasons.
orders between Monday and Friday. Orders will be processed within 3-5 business
days from the order date and shipped the next day after the processing day.
Please note that we don't ship on weekends.
Once you place
your order, please allow 3-5 business days to process your orders. After that,
it will take 12 - 20 business days for delivery in the United States, and 15-30
business days for international orders (depending on location).
displayed on our site are tax-free in US Dollars, which means you may be liable
to pay for duties and taxes once you receive your order.
duties and related customs fees may be charged once your order arrives to its
final destination, which are determined by your local customs office.
these charges and taxes are your responsibility and will not be covered by us.
We are not responsible for delays caused by the customsdepartment in your country. For further
details of charges, please contact your local customs office.
If you are
not happy with your purchase and wish to return an item, please contact us
within 30 days from receiving your order. Please provide your order number as
well as the reason for your return. Our customer service team will review the
return request and will send further instructions if the return is approved.
For a list
of final sale items, please see our Returns Policy. All returns must be in
original condition with packaging intact.
contact us within 7 days from receiving your order if you received merchandise
that is incorrect, missing, and/or defective. Please include your order number,
photographs of the item(s) and all related references upon receiving your
package. We will do our very best to resolve your case as soon as possible.
will be credited to your original form of payment. If you paid by credit or debit
card, refunds will be sent to the card-issuing bank within 7-10 business days
of receipt of the returned item or cancellation request. Please contact the
card-issuing bank with questions about when the credit will be posted to your
If you haven't
received a credit for your return yet, here's what to do: Contact the
bank/credit card company. It may take some time before the refund is posted to